When is anger on the job justified?
If something or someone more than just irritates you on a job related matter,
is it better to tell that person off immediately or swallow your emotions and
pretend all is okay?
What happens if you feel the person was taking advantage of what they perceive to be
your or your colleagues’ “niceness” and assume you will not point out the error of their ways?
I actually subscribe to more control being better than less, especially on the
professional front.
And this is even more so if you are female, because of the stereotypes
that exist (yes, they do exist).
Generally, I get very upset when people are rude, disrespectful and condescending
(unfortunately, the best of people exhibit these characteristics at the worst of times).
But I have learnt that it is better to stay calm on the surface and not react when that fire
inside is white-hot.
Put away the email you were furiously composing, silence the caustic retort that is on
your tongue, and save your door’s hinges.
Your anger might be justified but while you can hide emotions, you cannot retract
actions (well, you can but it’s not a pleasant thing to do).
I have found out that it really is more effective sometimes to react less, than more,
in these situations, at least until your anger is under better control.
This WSJ Europe article confirms my view by saying that:
If you feel angry, delay your reaction by counting to 10 (or 50 if necessary), then reassess the situation…Distracting yourself with other thoughts can help you calm your ruffled feelings. When you’ve contained your anger, instead of succumbing to it, congratulate yourself.
But of course, continually suppressing angry feelings is not a good thing either:
Although individuals who vent their anger attract more attention, those who repress angry feelings may actually suffer more…In actuality, they’re suppressing their anger because they fear its repercussions. “If I say how I really feel, she won’t be able to take it,” or “He’ll do something bad to me in return” or “She won’t accept me any longer” are frequent excuses. Their inability to express anger shows their passivity and limitations…“Anger that’s blotted out can be hazardous to one’s health,” she says.
Asians are pretty good at swallowing anger, even when they have pretty good cause to be upset, and especially when the slights occur on the job. We do actually prefer to keep up a peaceful pretence than to stir the waters and disrupt the tides.
And the fears above are quite accurate about our concerns of friendships or relationships
being jeopardised if we speak out.
Finding balance is never easy, especially when your professional reputation is on the line,
but I believe the guideline for anger expression is pretty straightforward: focus on the action, not the person, state your case rationally and with as many facts as possible, and indicate at the end of this conversation that you are still open to cordial relations with the person.
If this is impossible to do (as it can be with certain parties), then well, stay calm in the office
and take up kickboxing.
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